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Returning Merchandise

Returning Merchandise to Hannoush Jewelers

 
Hannoush Jewelers will accept the return of new undamaged merchandise that has not been special ordered, worn, sized or otherwise used, subject to the following limitations:


For a full refund, merchandise must be returned or exchanged within 30 days of purchase in original condition and in original packaging, accompanied by proof of purchase. Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check.
All returned merchandise must show a Return For Inspection Number (RFI) clearly marked on the outside of the package. Please contact our Customer Service Department by calling 1-888-32-JEWEL, or send us an Online Inquiry to obtain an RFI.
Watches are visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. All new items  returned to Hannoush Jewelers for refund or exchange must be unblemished; otherwise the item(s) will not be accepted for refund or exchange.
Please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a trackable carrier, such as UPS or Federal Express, to:

Hannoush Jewelers
Attention Returns Department
134 Capital Drive
West Springfield, MA 01089

Hannoush Jewelers is not responsible for any item that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 1-888-32-JEWEL if you have any questions or concerns.

*If you receive merchandise that is defective (as determined solely by Hannoush Jewelers) or not as ordered, we will at our sole option either refund or credit you up to $12.00 in shipping/handling costs promptly upon our receipt and inspection of the defective or mis-delivered merchandise. All shipping/handling refunds will be determined by Hannoush Jewelers on a case by case basis.