Jewelry Replacement Service

Hannoush Jewelers is committed to providing a total replacement service for all your jewelry needs. Our substantial strengths in purchasing, manufacturing and retailing means that you can rely on us to handle your jewelry replacement needs promptly, professionally, and to the satisfaction of all parties involved. Please read the following procedures which outline the steps in our Jewelry Replacement Service program.

Contact Hannoush Jewelers
Contact the Insured
Pricing the Claim
Replacement
Certified Satisfaction
Why Replace Instead of Cash Out?
Proper Insurance and Under Insured
Replacement Upgrades

Download : Insurance Claim Worksheet
1. You may open this PDF file and fill in the form.
2. Save the completed PDF file to your computer.
3. Email the file to : Jewelry Replacement Service

Contact Hannoush Jewelers
Contact us by calling the Hannoush Insurance Replacement Hotline. Our representatives will ask for the insured's name address and phone numbers, as well as a description of the item(s) claimed, policy coverage and claim number.

Insurance Replacement Hotline:
Phone:800-469-3896        Fax:800-469-5686

Contact the Insured
Notify the insured that Hannoush Jewelers is your recommended professional jewelry replacement service. You can give the insured our Hotline phone number, or arrange for our representative to call and schedule a meeting. We realize that the loss of fine jewelry can be an emotional and traumatic experience for the insured, and our representatives are trained to handle these difficult situations.

Pricing the Claim
Ideally, a recent appraisal should be obtained for each lost item. In other instances, the insured can be shown appropriate replacement alternatives from our extensive inventory. Special orders and custom designs to replace like kind and quality are also available.

Replacement
At this stage you will receive a copy of the Claim Worksheet notifying you of the claim status, and noting any unresolved questions about the item or its replacement costs. Upon your verbal authorization, Hannoush Jewelers will proceed with merchandise delivery and direct billing.

Certified Satisfaction
After signing a Certificate of Satisfaction release form, the insured takes the receipt of the merchandise. The insured will also be given a written appraisal of the new item(s), a diamond certification if applicable, and our diamond and colored stone guarantees. You will be sent the Certificate of Satisfaction release form along with the invoice for payment.

Why Replace Instead of Cash Out?
There are strong reasons why it makes sense to encourage customers to replace lost or stolen jewelry items rather that accept a cash settlement. For example:

a) The likelihood of fraud is greatly reduced.

b) You maintain a relative continuity of premiums, since the new item will need to be insured.

c) The customer benefits from our commercial buying power during the replacement process. This is especially valuable in under-insured cases.

d) the Hannoush Jewelers Insurance Replacement process will leave your customers feeling well taken care of and protected.

Pricing Procedures: Proper Insurance and Under Insured
When it is determined that the insured has proper insurance coverage for the loss, Hannoush Jewelers will:

a) Replace the lost item(s)

b) Collect all applicable deductibles

c) Invoice the insurance company, applying any discounts to which the company is entitled

If it is determined that the insured is not properly covered for the loss, Hannoush Jewelers will let the customer know the cost of replacing the uncovered portion. We will inform the insured that the company has offered to make its purchasing power available to the insured, so that replacement can be arranged promptly, and at the lowest possible cost. Note: This is the only circumstance where price will be directly discussed with the insured.

Pricing Procedures: Replacement Upgrades

Sometimes the insured does not wish to replace the lost item, but opts for an item of greater value. In this case, Hannoush Jewelers will:

a) Accept the insurance coverage as down payment for the new (higher priced) item

b) Collect all applicable deductibles

c) Invoice the insurance company, applying any discounts to which you are entitled