Customer Care Plan

Coverage and Exclusions

Rings
- Rhodium plating
- Replacement of cracked or chipped stones, including center stone
- Repair of broken, bent, or worn prongs
- Ring re-sizing
- Refinishing and polishing
- And more!

Bracelets
- Broken clasps
- Knotted or kinked
- Chain braiding/soldering
- Hinge pin
- Stone tightening
- Polish and refinishing

Necklaces/Pearls
- Broken clasps
- Knotted or kinked
- Pearl restringing
- Chain braiding/soldering
- Rhodium plating
- Basic chain repair
- Polish and refinishing

Earrings
- Broken earring backs
- Broken posts
- Rhodium plating
- Tightening stone
- Polishing and refinishing

Watches
- Mechanism failure
- Chipped or scratched crystal
- Case or bezel damage
- Accidental water damage
- Leather strap replacement or bracelet polishing
- Battery replacement

Both plans require items to be inspected every six months for the coverage to remain effective.

The plans do not cover damage from abuse, loss of use, or any custom work such as setting of gems or soldering sets together.